How do hospitalization experience and institutional characteristics influence inpatient satisfaction? A multilevel approach
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چکیده
منابع مشابه
How do hospitalization experience and institutional characteristics influence inpatient satisfaction? A multilevel approach
Over the last several years, interest in benchmarking health services' quality--particularly patient satisfaction (PS)--across organizations has increased. Comparing patient experiences of care across hospitals requires risk adjustment to control for important differences in patient case-mix and provider characteristics. This study investigates the individual-level and organizational-level dete...
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ژورنال
عنوان ژورنال: The International Journal of Health Planning and Management
سال: 2013
ISSN: 0749-6753,1099-1751
DOI: 10.1002/hpm.2201